- I just wanted to give you a very belated big thank you for our wonderful holiday...
We all (and I mean all) absolutely loved it. I thought the itinerary was great
with just the right amount of time spent in each place. It was all so diverse.
The hotels were ideal and the guides totally charming all three. Please could
you give me Lan's email address? I can't find where I wrote it down.
It's all been a bit chaotic since we've been back, but that's life!
Hope you are well. I hope we will be talking to you sometime about
visiting Cambodia. Until then ……. thanks again. Suzanne
- Just wanted to drop you a line and say a massive thank you for planning and making my honeymoon so special...
Vietnam in all honesty was just amazing. The whole trip was planned so well. It was very relaxing yet very busy which was a good thing! The route was perfect. Got to see a lot and experience so much.
The hotels, the sights, the food blew us away and we're already missing it big time! Want to go back..!
Our guides throughout were fantastic. But Phu in Saigon was awesome. His command of English was brilliant and he made everything very clear and his knowledge was excellent. He made a huge difference as we got to know a lot about the history and culture of Vietnamese people. Big shout out to him! We both enjoyed the whole trip. Both of us have our favourites.
In short I've travelled a lot in my time and this is the best holiday I've been on. Cannot thank you enough".
- Firstly, thank you so much because the trip was very well organised...
everything was almost perfect and it met all our expectations.
Our Italian guides were all very good. In particular we liked Mr Trung in Hanoi and Sapa who was very professional and the best. We also liked very much Ms Lan who’s English was perfect, very unusual in Vietnam.
The hotels were fine, particularly the one in Hanoi.
The timings were good. Obviously if we had had more time we could have spent one more day in Sapa and Halong Bay, but of course that was due to the total time restriction.
The Mekong Delta Resort was also very beautiful.
All in all it was a wonderful holiday and thank you very much for all that you have done.
If you would like to use me as a testimonial for future customers then please feel free to do so. You may provide my e-mail address in case any Italians wish to contact me.
- You and Lan (delightful) are a great team...
...Can Tho Victoria Hotel...wonderful and tell them to change NOTHING...We don't think there is anything they could improve on.
Warren...the greatest thing you and Lan have to offer is the absolute commitment you offer your clients.For Gae and I ,your daily monitoring of our visit was deeply appreciated.
Thank you Warren for everything.You are a committed professional,and I will do whatever I can to promote your excellent product.Terry
- Just a quick follow up on our brief phone chat the last day to thank you again for everything...
Your planning, arrangements, flexibility and delivery were all faultless, including selection of the guides who were all brilliant.
As well as the holiday experience I thought I learnt a lot, got some great new insights and it is good to have your perspective challenged!
Anyway we will of course recommend you most highly to anyone who is thinking of a tour and in time we will want to chat to you about ideas for other trips, Laos, Cambodia etc etc....
Sorry we were unable to meet in personal but hopefully we can do that on a future occassion.
- I do want to thank you profusely...
... for the wonderful trip you put together for us. You obviously put a lot of time, effort, and thought in to the final result. Your efforts were not wasted. I was totally happy with the trip and want you and all your guides to know that. It was a total effort that played to perfection.
We got to see things and places that we would have never managed on our own. It pays to have someone, like yourselves, who know the area and are dedicated to their clients.
Please accept my heartfelt thanks for a job done exceedingly well.
- And yes - there are occasional 'issues' ...
I wish your company every success and hope it continues to thrive. I certainly will have no difficult in recommending you to other friends. I never judge a company on how it delivers when all is going well. For me the style of a company comes into its own when it has to handle issues where the customer expresses a degree of disquiet. AS i knew would be the case, you and Mrs Lan measured up as delivering outstanding customer service.
SH - Oxford UK